16.02.2023   We are hiring: Sales Assistant

We are hiring: Sales Assistant

KNX currently wishes to extend its Sales Team with an enthusiastic and customer-oriented Sales Assistant


  • Giving first-level support for our ETS software tool and other KNX Apps
  • Help customers find their way through the MyKNX online shop
  • Evaluating the needs of our customers, advising the appropriate license model
  • Managing office supplies
  • Follow up building-related issues with the real estate managers


Follow up on the offer/order process via MyKNX:

  • assess offer requests from customers
  • defining customer needs, verifying customer status according to KNX-specific categories
  • advising appropriate software licenses or packages
  • applying appropriate pricing
  • guiding customers through the online order procedure
  • giving after-sales assistance for software installation and licensing activation
  • support with shipment issues

Customer care via ticketing platform & phone:

  • customer support by phone or via support tickets
  • dedicated personal customer support

Invoicing & finances via MyKNX:

  • check incoming payments and create final invoices
  • assist customers with payment issues
  • assist modification requests for invoices

Data analysis

  • evaluation of statistical data
  • together with Sales Manager and Sales Director: preparation of specific campaigns to boost sales

Language skills

  • English: high level of speaking, reading and writing
  • German: high level of speaking, reading and writing
  • French and/or Dutch: competent level of speaking, reading and writing
  • Italian and/or Spanish: an added value

Other skills

Advanced knowledge of MS Office: Word, Excel, Powerpoint


Please send a detailed CV and motivation letter (both in English) to: KNX Association - Serge Creola: serge.creola@knx.org

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