privacy is important to us. It means we store your data safely and ensure it
remains well protected. We also let you know what we do with your data when we
use it respectfully so that we can provide you with a better service.
from the principle that everyone has control over their personal data, and that
everyone has the right to either share it or to no longer share it. This
Privacy declaration states which personal data we may collect from you, how we
may use that data, and with whom we may share it.
We explain what we do to
protect your privacy, how you have a say, and what checks are performed to
ensure compliance with this declaration.
This Privacy declaration applies to the
collection, management, use and sharing of your data by KNX Association. This Privacy declaration must be viewed in combination with our terms
We can change our Privacy declaration at any time, and we shall make the most recent version available on our website https://www.knx.org . This Privacy declaration was last reviewed and amended on May 25th 2018.
Our contact details
De Kleetlaan 5, Bus 11
B 1831 Diegem (Brussels) Belgium
Tel. : +32 (0)2 775 85 90
Fax : +32 (0)2 675 50 28
VAT nr: BE
0441 460 064
BNP Paribas Fortis, Brussels:
Deutsche Bank, Frankfurt:
IBAN: DE67 5007 0010 0176 1113 00
for Swiss customers only:
When is this declaration applicable?
This Privacy declaration is applicable when you visit our websites or have contact with our staff. By visiting our websites or contacting our sales and promotion staff, you give us permission to collect and use personal data as described in this Privacy declaration.
What data do we collect?
your data to be able to execute our services and to improve and inform you
about our activities, promotions or products and services that you have
purchased. You pass on some of this data to us directly, for example, via
forms on our website or online shop, your business card, your orders, or in
email traffic with us, or we obtain this data via website cookies. For more
information about our cookies you can consult our cookie statement.
We distinguish different types of personal data. These different types of data allow us to propose and offer our products and services:
- User data: allows us to identify you or contact you. For example: your name, address, telephone numbers, language preference, gender, email addresses, participation in our promotions, use of our websites;
- Traffic data: we need this technical data, such as your IP address, to make our electronic communication run smoothly.
- Sensitive data: we do not process sensitive data. (here you can see what is considered sensitive data https://ec.europa.eu/info/law/law-topic/data-protection/reform/rules-business-and-organisations/legal-grounds-processing-data/sensitive-data/what-personal-data-considered-sensitive_en )
Why do we collect this data?
personal data for various reasons, in each case we only process data that is
necessary to achieve our goal. With your permission, as far as this is
required, we collect personal data for the following purposes:
process your requests about our products and services
your address details if you visit our websites or contact our staff to collect
or request information about our products and services or, for example, when
you sign up for our newsletter. We use all the information we receive about you
to provide you with the requested information in the manner that you state.
you the best service.
your data to improve our customer service
If we want to set up, maintain and
support our products and services correctly, we need that data. This also
allows us to contact you and initiate the next step in our cooperation or to
request feedback about our services. If there are technical problems or malfunctions
on our part, we must be able to inform you about this.
you about our products, services and activities
We can use your data to inform you about existing and new products, services, special promotions, workshops, events, webinars, training courses, vacancies and other things, for direct marketing, or to create a profile about you so we can inform you about matters we think are of interest to you. We can do this in writing, electronically and by telephone. We also use your data for the newsletters you subscribe to. You will only receive communication by email if you have given your explicit permission for this, insofar as this is required. We can also analyse your web browsing and reading behaviour and create content for our websites or newsletters that suit your needs. We do this by registering your visits and the activities that take place during these visits. We do this, for example, through the viewed pages or the links clicked. This way we can also give you easier access to the information you are looking for.
Who is managing your data?
personal data is managed by KNX Association and its National Groups. The data
is only accessible to those within KNX Association and its National Groups who need access to it to
perform their tasks.
with external data processors. This means, for example, that we temporarily
pass data to third parties for certain tasks if we do not have the means to
carry out these task ourselves. If we do this, we shall always ensure your data
is treated confidentially and used in a secure manner. We always set this out
in the contract we enter into with the data processors. For example, a
processor shall never be allowed to use your data on his own initiative, and
your data must be deleted as soon as a processor has completed his work.
We may pass
on your personal data to the KNX National Group of your country, for the same
purposes as stated in this Privacy declaration. We work with third parties or
we engage subcontractors for some aspects of our products and services. The
transfer of your data is only for the same purposes as for KNX Association
itself. We shall ensure they, like us, manage your data safely and
In some cases, we use anonymous, aggregated data for commercial purposes or for external reporting. This data can never be traced back to a specific individual.
At no time
do we sell or rent your data to companies or individuals that are not part of
our company or group. We regard your data as confidential information.
If we give out personal data to third parties in another manner, this shall be done with an explicit communication about the third party being informed and the objectives of the transfer, and the processing. Where required by law, we shall ask for your explicit consent. You also have the opportunity to decline at all times.
Personalized and behavioral ads
KNX Association may participate with our marketing partners in behavioral advertising programs for purposes of serving personalized ads based on your interests. This activity is performed by collecting Usage Data and by using cookies and other tracking and data collection methodologies to transfer information to our marketing partners which manage personalized advertising activities.
KNX Association may participate in Facebook.com or Google Adwords Custom Audience program which enables us to display personalized ads to persons who visit our site or are on our email list when they visit Facebook.com, or websites that are part of Facebook's or Google's display network. We provide Personal Information such as your email address to Facebook and Google for personalised advertising. You may opt-out of participation in our Facebook Custom Audience by sending an email, from the email address you are opting out of, to. For your opt-out to be effective, you must: place the following text in the subject line of the email - "Opting Out of Website Custom Audience Ads", and in the body of the email, include your name and email address. We will then make sure that your personal information will be deleted from this Custom Audience.
How do we protect your personal data?
your personal data and privacy as much as possible. Our employees are trained
to deal with confidential data correctly. We also employ specialised people who
are responsible for the security of our IT infrastructure. We also use various
technical measures to protect your personal data. Should a data breach occur
that has a negative impact on your personal data, you shall be informed of the
circumstances personally as required by law.
Do you want to view or correct the data; do you want it to be deleted?
the right to access your data. You can ask us whether we process your personal
data; why we process it; what categories of data we process; which third-party
categories we share your personal data with; the origin of the processed data
and the logic we use if we process certain personal data automatically.
exercise your right of access in by email to
In order to
exercise your right of access and to prevent any unauthorised disclosure of
your personal data, we may ask you to provide proof of identity. We will not
ask you for a copy of your identity card.
You also have the right to have incomplete, incorrect, inappropriate or outdated personal data deleted or amended. You can always do this directly via your customer account on https://my.knx.org or contact us by if you no longer have your login credentials. We shall then amend this information as required within the statutory deadlines. Please note that occasionally, we shall no longer be able to offer some services, depending on your request. We may also be unable to delete all the requested data because, for example, we are legally obliged to retain certain data for a specific period. To keep your data up-to-date, we request that you notify us of any changes.
Do you want to decline direct marketing?
You always have the right to prevent the use of your personal data for direct marketing without a reason being required. You can always unsubscribe directly from your MyKNX account via https://my.knx.org , by clicking the unsubscribe link on the bottom of each mailing or contact us by .
How long do we store your personal data for?
We ensure appropriate organisational and technical measures to secure personal data. We may not store personal data for longer than is necessary to achieve the purpose for which we collect it. The storage period can therefore differ per objective, and can sometimes be very short. After the applicable storage periods have expired, personal data shall be completely anonymised or deleted. If you are a customer with purchased or free licenses, invoice documents, KNX Partner Certificates, we cannot completely remove your account, as you will lose access to these items. We process user data up to ten years after the last operational contact between us, for Traffic data this is a maximum of one and a half years.
Do you have any questions?
If you have
details, we are always ready to offer a suitable answer. You can reach us by
email, in writing, or by telephone using the contact details below. This means
you can also submit a complaint that we can process in the correct way as
quickly as possible. If you are not satisfied with our response, you can also
contact the government, and more specifically the Commission for the protection
of privacy. The contact details can be found on their website .
De Kleetlaan 5, Bus 11
B 1831 Diegem (Brussels)
Tel. : +32 (0)2 775 85 90
Fax : +32 (0)2 675 50 28