Ordering & Licensing for KNX Tools
- If you want to order one or more licenses for one or more KNX tools you must visit the KNX Online Shop
- In case of a PC dependent version (with Host-ID) of ETS it is absolutely necessary to start the licensing procedure on the PC where you want to use ETS on! The key you will receive from us will be exclusively linked to that PC!
- You obtain the license key and activate your software in 3 steps:
To get a license key (with or without the dongle) to unlock your package, proceed as follows:
- Visit the KNX Online Shop
- Please choose the menu New Order.
In this section you can start ordering one or more products. You will have the list of available products you can choose and the possibility to add them in your basket. When finished you only need to confirm your basket to proceed to payment.
Please note that at any moment you can modify your basket or even cancel it.
Here is an example of the list of product to choose from:
You only need then to enter the quantity for each product you would like to buy and, at the end, click on the button UPDATE BASKET. Once that is done, your request is updated and your basket will reflect the choice you have made.
Here is an example of an ETS4 order:
You can then add more products in your basket or confirm it by clicking on the CONFIRM ORDER button which will then bring you to the next step. You will then be requested to read and confirm the license agreement and to choose the contact details regarding invoicing.
In the top drop-down menu you will find your own name as contact person if you are the one to receive the invoice. If your invoice has to be made to a different person or address (in the case of different branches in the company for instance) you can then fill in this form instead.
Once you have chosen the contact person and confirmed it, the list of your orders is displayed like in the following example
From this list you can :
- Select the order(s) you want to pay by clicking the box(es)
- Visualize your order in PDF format by clicking its link
- View the details of your order in your browser by clikcing or deleting and order by clicking
- Our business is international. Therefore we accept pre-payment or credit card payment only.
- In case of bank transfer you will receive a proforma invoice.
- For legal matters we cannot send an invoice before payment.
- You will receive the final invoice after payment.
- If you do not have a valid European VAT number 21% VAT must be charged according to Belgian VAT law.
- Outside Europe express sending: dongles sent outside Europe have to be shipped express. Therefore an additional fee of 35 Euro will be charged (except for orders exceeding 5 dongles).
In the case of an order you want to confirm, after selecting it in the list (see Ordering) and clicking on the PROCEED TO PAYMENT button you will be brought to the payment page where you can choose the type of payment you want to use.
Once your choice is made, the procedure will follow and, either you will be redirected to the online payment system for the credit card or you will receive by e-mail all instructions on how to make a bank transfer to KNX.
Payment by credit card
This is indeed the quickest way to get your product and/or your key.
The payment is made online via a secure system and ensure full privacy.
Payment by bank transfer
If you decide to pay via bank transfer we would like to inform you that a couple of extra days will be necessary before delivery as your payment must be first registered into our bank account before processing your order.
- In case of bank transfer you will receive a proforma invoice as an invitation to pay.
- Before payment please check if your name, address, VAT number and ordered products are correct .
- Please pay the full amount indicated on the proforma invoice within 30 days.
- Do not forget to mention your order confirmation number as well as your customer number as reference on your payment.
Payment received by KNX Association
After KNX Association has received your payment you will automatically receive your final invoice, your final key and (in case of a PC independent version) the dongle.
Note (for the PC independent versión with dongle):
- The dongle will be sent by post. Therefore it takes more or less a week before you will receive it.
- You cannot start the licensing procedure before you receive the dongle.
- Every licensee has the right to take recourse to the KNX support desk for the tool he / she licensed.
- Support questions of technical nature shall be directed to
- Sales questions of commercial nature shall be directed to
- + 32 2 775 85 90